This Privacy Policy applies to the use of the platform www.checkatenant.co.uk, as well as any products, services, content, options, technologies, or features and all websites, mobile applications, mobile sites, or other online products or applications provided to the user by the platform www.checkatenant.co.uk.
Personal data refers to any information related to an identified or identifiable individual ('data subject'), both directly and indirectly, especially by reference to a name, personal identification number, location, online identifiers, physical, physiological, genetic, mental, economic, cultural, or social factors.
In accordance with the requirements of the law for the protection of individuals regarding the processing of personal data and the free movement of such data, www.checkatenant.co.uk is obligated to securely administer and use the personal data provided by the user solely for the specified purposes. The user is required to provide www.checkatenant.co.uk with the necessary data for the provision of requested services, within the context of the rental process, aiming to offer users (property owners) the opportunity to find the most suitable tenant and enable users (tenants) to find the most appropriate location for renting from property owners published on the www.checkatenant.co.uk platform. In case of refusal by any user, this will result in the inability to provide the requested services.
The main data controller, for the purpose of the services, is Checkatenant Limited, registered in the Data Processing Registry (ICO) under number ZB616409. Checkatenant Limited is the company that provides our services in accordance with our Terms and Conditions of Use (hereinafter collectively referred to as www.checkatenant.co.uk in this Privacy Policy). This entity, Checkatenant Limited, is also considered the data controller for the local, national, and international services it provides.
When you register for the use of www.checkatenant.co.uk services, we may collect the following information about you:
We validate www.checkatenant.co.uk user accounts using email address verification to ensure that each account is associated with a real and unique user. This validation process begins when you create a user account. To validate your www.checkatenant.co.uk account, we will send you an email from a valid email address to the email address you provided. This process is entirely free of charge.
If you do not agree to validate your account, it will remain active, and you will have the option to use our services with limited functionality. This limited functionality for an account means that you cannot publish or search listings, and you cannot edit, update, promote, extend, reactivate, deactivate, or delete existing listings until your account is verified via email. Additionally, you will not be able to receive or respond to messages from other users.
Account validation is done once for each account until it is successfully verified via email by the administrator.
Once you have validated your www.checkatenant.co.uk account, it will remain associated with a single email address and a mobile phone number used for verification. If you wish to change the email address or mobile phone number associated with your checkatenant.co.uk account, you will need to contact our Customer Support team using the email address info@checkatenant.co.uk.
When you use the chat application to communicate, we collect and process the content and information that you choose to provide to us through this feature.
When you call or choose to be called by one of our customer service representatives or sales teams, we may record the conversation, subject to your explicit consent, for the purpose of improving our customer interaction practices.
We collect information about the evaluations and feedback you provide to other users following your interaction with them, as well as the evaluations and feedback you receive from other users, in accordance with our Terms of Use. We do this to measure user satisfaction with the transactional experience and to ensure an optimal and efficient level of communication between users. Additionally, it helps us to verify and prevent inappropriate actions and behaviours in the context of activities related to our services. This information allows us to take necessary and appropriate measures to maintain high standards in providing our services.
We collect information about your activity within our services, which includes the websites from which you accessed our services, the date and time stamp of each visit, the searches you performed, the listings of ads or banner ads you clicked on, your interactions with such advertising or ad listings, the duration of your visit, and the order in which you accessed content within our services.
We use "cookie" files to manage our user sessions, store your language preferences, and deliver relevant ads. "Cookie" files are small text files transferred from a web server to your device's hard drive. "Cookies" can be used to collect the date and time of your visit, search history, preferences, and your username. You can configure your browser to reject all "cookie" files, or some of them, or to alert you when websites set or access "cookie" files. If you disable or reject "cookie" files, please note that some parts of our services may become inaccessible or may not function properly. For more information about the "cookie" files we use, please refer to our Cookie Policy and similar technologies. In this section, you will find more information on how we share this information with analytical service providers and our advertising partners.
We receive your personal data from various third parties and publicly accessible sources, which we may combine with or link to the personal data we collect from you through our services. Specifically, these may include the following information:
Our services are not directed at individuals under the age of 18, and we do not knowingly collect data from any person under the age of 18. If we become aware that a person under the age of 18 has provided us with personal data, we will promptly delete that data.
We will use your personal data only when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:
In certain circumstances, we may also process your personal data based on your consent. In such cases, we will inform you of the purpose and the category of personal data to be processed when requesting your consent.
Below, we provide a description of the reasons for using your personal data and the legal bases we rely on when doing so. We have also identified our legitimate interests where applicable.
We use third-party payment service providers to process any payments you make in connection with our services. Depending on the payment method, you may be required to provide us with your payment and credit/debit card details, which we will subsequently transmit to the payment service provider for payment processing. We do not store your credit card information unless you choose to save this information for easier recurring payments without having to re-enter your details each time.
We process the information mentioned above for the proper execution of our contract with you.
We use clickstream data for the following purposes:
In case you decide to provide us with your location data, we use this data for the following purposes:
We use the images you upload and the descriptions you provide in your location listings to train machine learning models to personalize search results, ranking the ad based on user interest, improving the search function, and increasing the likelihood of a successful transaction. This helps us improve our services and provide an enhanced user experience.
To display and provide recommendations regarding listings within our services that may be of interest to you, we use algorithms that leverage information about your browsing behavior, purchased items, clickstream data, user ID, and location data (if you've granted permission to use it). We use this form of automated decision-making based on our legitimate interest in improving our services and providing a more relevant ad experience.
We access and analyze your communications with other users through our platform and the chat feature within our services to improve our products and provide you with an enhanced user experience. We develop and train machine learning models and algorithms to automatically analyze the content of your communications. To create and train our machine learning models, our machine learning domain specialists may manually analyze samples of the content of messages sent through the platform. In this analysis process, we anonymize the content of communications as much as possible by applying a scanning filter to detect and conceal personal data, such as names, phone numbers, or email addresses. However, there may be cases beyond our control in which the content of communications may display certain personal data that you chose to provide.
We process the information mentioned above for the proper execution of our contract with you and based on our legitimate interest in improving your user experience with our services.
We use the mobile phone number, login data, and unique equipment identification codes for the purpose of administering and protecting our Services (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, customer support, reporting, and data hosting).We access and analyze your communications with other users that you have through the features of the www.checkatenant.co.uk platform within our Services to verify customer satisfaction, for security reasons, and to prevent fraud (e.g., for blocking spam or abusive messages that could be sent to you by other users). Therefore, we develop and train machine learning models and algorithms to help us automatically detect and prevent inappropriate or fraudulent user behavior. During the analysis and training process, we anonymize the content of the communications from the www.checkatenant.co.uk platform function as much as possible by anonymizing unique identification values assigned to users. However, there may still be cases beyond our control in which the content of communications from the platform's features may display certain personal data that you have chosen to provide. Only in limited cases and circumstances, our specialists responsible for customer safety and security manually analyze the content of communications from the www.checkatenant.co.uk platform function, for example, in cases where there is strong evidence of fraudulent activity. In these situations, strict access rules apply to selected specialists responsible for customer safety and security who analyze the content of communications from the www.checkatenant.co.uk platform function.
To prevent and detect fraud within our Services, we use algorithms capable of recognizing suspicious or fraudulent user behaviors based on certain information such as user activity and published content, which may lead us to ban certain user accounts. Automatic banning occurs when there is an extremely high level of certainty that an account or action is fraudulent. Otherwise, a human analysis is carried out by specialists responsible for customer safety and security, based on highly restrictive access rights. We use this form of automated decision- making based on our legitimate interest in detecting and preventing fraud and maintaining the safety and security of our Services for users. If you believe that your account has been banned unjustifiably, you can contact us via the email address info@checkatenant.co.uk, and our team will review the decision regarding the banning of your account.
We collect certain information from and about the electronic equipment you use to access our Services based on our legitimate interest in preventing fraud within our Services. The information we collect includes your user ID (depending on whether you are logged in or not), IP address, device language settings, device make and model, device operating system and version, browser type and version, as well as specific information about device software, such as fonts, system and browser time zones, and available video and audio formats. Equipment-related information is used to determine if the same equipment is being used when users interact with our Services. We associate this information with a user's fraud score, which may result in banning certain users.
We use your email address and mobile phone number (via SMS) to provide you with suggestions and recommendations regarding our Services that may be of interest to you.
To send you email communications providing suggestions and recommendations for listings or our Services, we employ algorithms that utilize your clickstream data. We will always offer you the option to unsubscribe from such communications by including an unsubscribe link. We use this form of automated decision-making based on our legitimate interest in improving our Services, increasing the number of transactions within our Services, and enhancing the user experience by delivering more relevant listings.
We use clickstream data for monitoring and reporting the effectiveness of campaigns for our business partners and for internal activity analysis.
If you decide to provide us with your location data, we may use this data to measure and monitor your interactions with third-party banner advertisements placed by us within our Services.
We process the above-mentioned information based on our legitimate interest in conducting marketing activities to provide you with Services that may be of interest. Specifically, you may receive certain marketing communications from us:
You can request to stop receiving such marketing communications at any time by clicking the unsubscribe link in the email message you received or by changing your notification settings in your account.
In other situations not mentioned above, we will use your email address and mobile phone number to send you direct marketing communications (via email, automated notifications, SMS, or phone calls) if you have provided consent by ticking the respective box when registering for our Services. You can change your mind and withdraw your consent at any time through your account settings on www.checkatenant.co.uk.
If you encounter issues related to changing your notification settings, please contact us using the email address info@checkatenant.co.uk.
We record your telephone conversations with our customer relations or sales team members only with your explicit consent.
If you agree to participate in occasional customer interaction studies organized by www.checkatenant.co.uk, we will make a video recording of your interaction with our team to improve our Services.
We process the personal data mentioned above for an in-depth analysis of your interaction with our customer relations or sales team members (as applicable) and for enhancing how our teams serve customers.
You can withdraw your consent at any time and free of charge by using the email address info@checkatenant.co.uk.
It is possible that at some point we may modify and update this Privacy Policy. We will notify you of significant changes to this Privacy Policy as appropriate under the circumstances and as required by applicable law, for example, by posting a visible notification within our Services or by sending a message to you through our Services or via email. If you do not agree with how we process your personal data and the options we offer, you can close your account at any time by accessing your account settings and selecting the account deletion option.
In certain circumstances, you have rights under data protection laws. If you wish to exercise any of the rights below, please access your account settings/privacy settings or contact us via the email address info@checkatenant.co.uk:
Fees for accessing personal data: You will not have to pay any fee to access your personal data (or to exercise any other right). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such circumstances.
Deadline for providing responses: We aim to respond to all legitimate requests within 30 working days. Occasionally, it may take us longer than 30 working days if your request is particularly complex or if you have made several requests. In such cases, we will notify you and keep you informed.
We will communicate with you via email, SMS, or through the notification application regarding our Services, the validation of your account with us, to inform you when your listings have become active/expired, and in connection with other transactional messages related to our Services. Given that it is imperative for us to send you such transactional messages, you may not be able to opt out of these messages.
We may need to share your personal data with the following parties: Third-party service providers: We use third-party service providers to help with certain aspects of our Services and to maintain and monitor our Services. In this context, your personal data may be shared with the following recipients or categories of recipients: • Third-party payment service providers may receive your personal data for the purpose of processing payments you wish to make through our We may need to share your personal data with the following parties: Third-party service providers: We use third-party service providers to help with certain aspects of our Services and to maintain and monitor our Services. In this context, your personal data may be shared with the following recipients or categories of recipients: • Third-party payment service providers may receive your personal data for the purpose of processing payments you wish to make through our Services, whether they are card payments or bank transfers made on the platform. • Third-party cloud service providers, such as Amazon Web Services, Inc. (AWS), Google Ireland Limited (Google Cloud), and Microsoft Corporation (Microsoft Azure), who may receive certain of your personal data for cloud storage purposes. • Third-party integrated tools providers, such as Google Ireland Limited (Google Maps), which may receive your location data for the purpose of improving the performance of our Services and personalizing the content we provide to you. • Customer support tools providers who may receive certain data from you, such as user account details, service requests, and message content, for the purpose of communicating with and assisting customers. • Customer relationship management tools providers who may receive certain data from you, such as user account details or sales prospect contact details, for processing by sales teams. • Marketing communication service providers who may receive certain data from you for organizing and conducting marketing communication campaigns.
These third-party service providers may be located inside or outside the EEA. We conduct checks on our third-party service providers and require them to uphold the security of your personal data and treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and permit them to process these data only for the specified purposes and in accordance with our instructions.
To enhance our Services, we occasionally share information about you with analytics service providers, such as Google Analytics 360, who (i) help us analyze how people use our Services to improve them, and (ii) support our online marketing and interest-based advertising efforts.Typically, we share such information with them in an unidentifiable form for monitoring and reporting on campaign effectiveness for our business partners and for internal activity analysis. Such information usually includes a cookie ID, a shortened IP address, referring URL, browser, and device information. By analyzing your browsing behavior within our Services with the help of analytics service providers using cookies, we can better understand how our Services are used, improve our product, and serve you more relevant ads about www.checkatenant.co.uk when you visit other websites. We may also share your cookie ID with our advertising partners, which allows us to provide more relevant third-party ads related to our Services based on your browsing behavior outside our Services. To control and manage your advertising settings, you can access your user account settings
We may disclose your personal data to law enforcement, regulatory authorities, government public bodies, and other relevant third parties to comply with any legal or regulatory requirements
When you post a location for rent using our Services, you may want to ensure that certain personal information is visible to other www.checkatenant.co.uk users. This may include your name, email address, location, and contact number. Some information, such as your ratings and feedback provided by you and received from other users, may be automatically disclosed publicly when posting a location or a report. Additionally, we provide users you have rated with your rating and feedback, along with your username. Please be aware that any information you provide to other users can be shared by them with others at any time, so please exercise caution in this regard.
The data we collect about you will be stored and processed within and outside the EEA, in secure servers, to provide you with the best possible user experience, such as quickly creating a website or a mobile application. The user data of www.checkatenant.co.uk from the EEA is stored on cloud servers provided by Amazon Web Services, Inc., located in Dublin, Ireland.
We will retain your personal data for as long as necessary to fulfill the purposes for which we collected them, including meeting any legal, tax, accounting, or reporting requirements.
To determine the appropriate data retention period, we consider the volume, nature, and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
We retain personal data related to your account as long as you are a registered user or until you delete your account, in which case we will ensure that your data is deleted without undue delay and as soon as it is technically feasible. Depending on the service you use and the systems where your data is stored, data deletion may take up to a maximum of 3 months from the date of your request. During this period, any access to your data will be immediately restricted or blocked.
If there is no activity in your account for a period of more than 60 months, we will close your account in accordance with our Terms of Use and delete all personal data stored in your account. This means you will no longer be able to access or use the account. However, we will not close your account or delete your data if you have any open transactions or are entitled to a refund of funds credited to your account by you or us. Before closing your account, we will notify you to give you the opportunity to keep your account active, such as by "logging into the account in question."
At the time of closing your account, we may retain certain data as necessary for (i) fulfilling our legal obligations, such as for tax, accounting, or auditing purposes, or (ii) resolving a complaint or a court dispute or to comply with a request from an authority (e.g., in connection with law enforcement). We will retain only those data relevant to such purposes and will delete them upon the expiration of the applicable statutory retention period or the fulfillment of the legal purpose.
To ensure the safety and security of customers and prevent fraud, we may retain certain data related to your closed account, such as your listings, IP address, moderation information, and user experience, for a maximum period of 60 months from the date of account closure. If you have any questions about the data retention period, please contact us via the email address info@checkatenant.co.uk.
All the information we receive about you is stored on secure servers, and we have implemented technical and organizational measures that are adequate and necessary to protect your personal data. Checkatenant Limited continually assesses the security of its network and the appropriateness of its internal information security program, which is designed to (a) help us secure your data against any accidental or unlawful loss, access, or disclosure, (b) identify reasonably foreseeable risks related to the security of the www.checkatenant.co.uk network, and (c) minimize security risks, including risk assessment and periodic testing. In addition to this, we ensure that all payment data is encrypted using SSL technology.
Please be aware that despite the measures we have implemented to protect your data, data transfers over the internet or other open networks are never entirely secure, and there is a risk that your personal data may be accessed by unauthorized third parties.
Our services may contain links to third-party websites or applications. When you click on any of these links, please be aware that each of them will have its own privacy policy. We do not control these websites/applications and are not responsible for their policies. When you leave our services, we encourage you to review the privacy notice of each website you visit.
For any additional information or to exercise your rights, please check your account/privacy settings or contact us at the email address info@checkatenant.co.uk.
In relation to data protection complaints, you can contact the Data Protection Authority.
In the United Kingdom, the competent Data Protection Authority is the ICO (Information Commissioner's Office).